Product Manual

After-Sales Service

• 7-Day No-Questions-Asked Returns: Within 7 days of receipt, products are eligible for return if the item, packaging, accessories, and gifts are complete, intact, and in a condition that does not affect resale. Please note: Mouse anti-slip tapes are non-returnable once used.
• 15-Day Replacement: Free replacement service is provided within 15 days of receipt if the product exhibits quality defects.
• 1-Year Warranty: Repair services are available for quality-related issues within one year of the delivery date.
• Gifts & Bundles: Any promotional gifts included with the purchase must be returned alongside the main product. If gifts are not returned, their market value will be deducted from the total refund amount.

Shipping Costs

Warranty Exclusions

The following conditions are not covered under the return, replacement, or warranty policies:

• Time Limit: Products that exceed the specified service period or unsealed products without quality issues.
• Improper Use: Failure or damage caused by not following product manual for use, maintenance, or storage (e.g., liquid ingress, drops).
• Unauthorized Repair: Disassembly, repair, or modification by personnel not authorized by the company.
• Accidental/Human Damage: Operational errors, impacts, or damage caused by incompatible voltage or current.
• Missing Documentation: Alteration or loss of warranty certificate/warranty sticker.
• Normal Wear and Tear: Wear, fading, or aging of consumables such as keycaps, casings, switches, and metal nameplates from long-term use.
• Process Characteristics: Surface decoration (including IP collaboration designs) uses printing process; surface wear from normal friction or movement is not a quality issue.

Important Notes

• Paid Service: The seller is not responsible for product failures caused by human factors. Users may opt for paid repair services; all repair costs and two-way shipping fees shall be borne by the user.
• Shipping Risk: The seller is not liable for damage occurring during return transit due to improper packaging or handling. Buyers are advised to resolve such claims directly with the courier.
• Repair Lead Time: The standard repair period is approximately 7-10 business days upon receipt of the returned product (excluding shipping time).

Charging Instructions

To protect battery life and circuit safety, please strictly follow:

• Standard Input: It is recommended to only use a computer USB port for charging.
• No Fast Charging: Do not use mobile phone fast chargers or high-power GaN chargers.
• Power Specifications: Do not use inferior, non-standard, or over-voltage/over-current adapters.
• Environmental Safety: Keep away from high-temperature environments or flammable/explosive areas while charging.
• Status Indicator: The indicator light stays on during charging and turns off when fully charged (some models may differ).
• Long-Term Storage: If the device will not be used for an extended period, turn off the power switch and recharge periodically.

※ These instructions apply to all rechargeable products under our brand (keyboards, mice, headsets, speakers, etc.).